Refund and Cancellation Policy
Version 1.2, effective 7 October 2026.
This policy covers subscription fees a school pays DeinX Technologies ("we", "us"), which provides the Dein School service, for the Service. It forms part of our Terms of Service.
School fees are not covered here. Dein School manages fees but does not process, collect, hold or transfer payments: parents pay their school directly, and refunds of school fees are the school's decision. For a refund of a school fee, please contact your school.
1. Billing
Subscriptions are billed per student per year, and the school pays yearly or half-yearly. Prices exclude GST, which is added at 18% on every invoice.
2. Cancelling a subscription
- You may cancel your subscription at any time through your account settings page or by contacting info@deinxtechnologies.com. A cancellation sent by email must come from the email address of the school's administrator.
- Cancellation takes effect at the end of the current billing period. The school keeps full access until then.
- After that, the school's data is kept for 30 days so it can ask for an export, and is then permanently deleted, as described in the Terms of Service.
3. Refunds
| Situation | Refund |
|---|---|
| Cancelled within 30 days of the first payment | Full refund |
| Cancelled after 30 days | No refund for the remaining period. Access continues to the end of the paid period (the year, or the half-year for a school that pays half-yearly) |
| Charged twice, or charged the wrong amount | Full refund of the excess |
| We end the Service for reasons other than the school's breach of the Terms | Refund of the unused part of any prepaid period |
4. How refunds are paid
- Refunds are paid to the original payment method, or by bank transfer to the school's account if that is not possible.
- We process an approved refund within 7 working days. Your bank may take a few more days to show it.
- A GST credit note is issued with every refund.
5. Contact
Questions about billing, cancellation or refunds: info@deinxtechnologies.com. If you are not satisfied with our answer, you can write to our Grievance Officer, Saravanan Krishnasamy, at info@deinxtechnologies.com.